This course will teach you how manage, report and learn from medication errors (incidents). It will enable you to provide the correct response to Safeguarding Teams and the Care Quality Commission. It will enable you to reduce the chance of medication errors re-occurring by learning from them.
Managers and seniors in all social care settings
By the end of the course you will be able to:
Explain which medication incidents need reporting outside of the organization (to Safeguarding teams and CQC)
Explain how to set up/monitor a reporting system that ensures the whole organization learns from incidents
Demonstrate how to carry out root cause investigation of actual medicines incidents
Demonstrate how to establish and spread learning from actual medication incidents
Demonstrate how to differentiate human from systems errors for actual medication incidents
Explain how to establish if staff members are culpable from actual medication incidents
Demonstrate how to learn from actual medication incidents and spread the learning
Demonstrate how to reduce the chance of medication errors recurring
In addition to the handout, you will be sent a free electronic copy of our medicines incident form and investigation protocols
CQC Key Lines of Enquiry S4: How are people’s medicines managed so that they receive them safely?